A Public Service Announcement

This is a very important thing that people should understand:

The person who answers the phone at an office most likely makes the least amount of money. As such, they are also a) least willing to go out of their way to assist you and b) least able to help you with anything important.

Their job is to CONNECT YOU WITH OTHER PEOPLE IN THE OFFICE WHO CAN ACTUALLY GIVE YOU THE ANSWERS YOU'RE LOOKING FOR.

The lesson, then, is this:

Being mean to the person who answers the phone is not only a waste of time, but it is cruel. It can, I think, be equated with taunting the handicapped. There is a special circle of hell reserved for people who do such things.

There is an even more special circle of hell reserved for the man who was just so mean that he made this particular Guest Relations Associate cry.